Dallas wrote:If the stoves are pictured on the web sites and brochures with doors, then they should have doors! I've never heard of a stove with "no door at all". Can you find any other customer, who you can confirm the policy with?
I'll bet somebody had a broken glass, so the door was "misappropriated:!
Razzler wrote:Call some other Harman dealers and get a price on the same stove with a door that should tell you if you paid for the door or not.
coalkirk wrote:I would tell them to give me the door and suck up the loss. Next time they'll know how to quote a price to someone for a stove.