Hello everyone who have been following this, the dealer sent his people out yesterday to fix the stove. Tim was knowledgeable in servicing and fixing the stove. We actually had a short in the feed wire, wire ties on model actually caused damage and feed wire with red on it shorted. This caused the fume sensor to stop and shut down the stove. This little box is located on the right hand side of stoker near the floor, you use a pen tip to push in button this resets your stove. Tim also showed me how to take off direct vent cover and told me you can use direct vent oil to put on blower of direct vent.
With that being said, Tim fixed the feed short. Then he also put back on a new blower motor that sets up in the platinum to the house. Puzzling we could not get it to operate while connected to the back of the Control Troll Black box. He had one side of the stove piloted. I asked that he pilot the right side. We at first had a little bitt of diffuctulty, he then stopped the feed of coal coming from the coal tank on back of stove, pulled out the great and made sure the blower under the grate was receiving proper airflow, replaced the trough, and tried starting the right side of stove using left side hot coals, but wouldn't work.
We used one of those brown magic bags to start the right side. Tim and his helper left, they told me to stay by stove for 1 hour and see if platinum fan would come on. If it didn't I was to unhook the wire from Coal Troll and plug the fan directly into an extension cord. Well I tried 1 hour later and it was dead in the water. I did call the dealer and his son answered the phone, he said it probably was a problem with the black box but would have his father call me. The dealer called me, and came out the next day to inspect the stove. While on the phone the dealer asked me to check the ash, I had about 1" on left and 2-3" on right. Dealer said that should not be.
So, Dealer came out to my house around 8:30AM, he looked at the stove and found some issues. Left my house and told me he was going to the manufacturer of the stove because the fan in the platinum would not work. So, I don't know exactly what was at issue, but he adjusted the inside of the stove so we get a better more even burn on left and right trough, he put in new thermostate, new direct fan in platinum, and new coal troll box on back of stove. Finally, after two days of servicing the stove, both sides pilot, the display model works, we can control feed rate, and the platinum fan actually works that you can see the foil coil with movement in it.
Thanks for all who got involved to get this situation resolved, we finally have heat and blowers are functioning....I'm keeping my fingers crossed hoping that no more issues prop up....The Dealer appologize for how long it took to fix the stove, from the very beinging we had these problems. The short was in the stove from day one, so from now on in we shouldn't go through many fuses like we had in the past. The Dealer did tell us that even though we have a brandnew home built in 2007 the vents are substandard, and we are not using the right coal. Yes we are using the correct rice coal, but we should be purchasing UAE Coal Company, Harmony Mines, PA. We might now have best quality coal.
In summary, the Dealer, Manufacturer and accessory company helped through this website to get my stove working. As of right now I am satisfied.