I am frustrated with my stove. I purchased this at the Bloomsburg Fair from a Vendor. During our quest for purchasing a coal stoker the salesman demonstrated how reliable the stove was as one was on display. We actually were building a 2 story home that sat on a concrete basement that expanded 1800 sq. ft. itself. This stove came with all the bells and whistles so that we wouldn't have to figure out how to use it. Very sophisticated! However, once delivered and partly installed we have had no success. The vendor took our order and money for the stove knowing that our house was being built, then the stove was delivered to the house in Summer of 2007 because he was tired of storing it, but we were waiting for the floor to be poured; before we took possession of house and settled. And of course, this was the busy swimming season so the vendor didn't want to spend the time with demonstrating and installing the stove.
So the stove was fired up for the first winter season, only to find out the fuse blown. I called vendors from the list on the website because my distributor didn't answer the phone. They told me to call the manufacturer. Yes, I called the manufacturer, here the computer to the stove malfunctioned. I had to run the stove on a power strip plugging each blower in and bypassing the computer module. The dealer came out to the house, he said he needed to completely redo the installation because too much heat was immediately above the stove possible causing it to shut down the computer. The fan at top of vent hood stopped working and so did the computer controll module at rear of stoker. So this brandnew technology I paid for wasn't working at all, but I could plug in the fans to manually burn the coal with no settings; just maximum burn. Being that we do not primarily live at the house, and only warm it up when we were there, I can say this has really proved to be unreliable.
The dealer said he would come out over the summer and redirect the stove pipes and install a new fan. Well I called him 2X and he is not returning my calls. I then emailed the manufacturer and they do not service stoves, they told me to go back to dealer. I am really frustrated, does anyone know how to troubleshoot this stove or someone who could come out and review the installation and parts of the stove so it will work this winter, lots of money is tied up on this unit and I am getting no where with support to fix this.....the control box switch doesn't light up, the digital thermostat in hallway doesn't light up, the digital controls show no digital display dead, fuses already blown, and the fan above the air hood too has burned out.
This stove is located in DAnville, PA? Can anyone tell us what to do? Does anyone know someone who services coal stokers for Leisure Line out in the area? I am having a problem with the vendor, they either don't know how to fix the stove or just don't want to be bothered because they already got their money. I thought this was to be reliable......Does any one know how to hook up a reastat or knob to put stove on high, medium, or low because the digital components are faulty and never worked. Since day one, we can't just run one side of the HYFIRE II, both sides feed coal all the time and our vendor was even puzzled.
Has anyone experienced this .....can anyone tell us what to do? Were stuck with a product that is brand new doesn't function properly and the Dealer abandoned us, and the manufacturer told us that they don't service stoves work it out with Dealer.