HYFIRE II LEISURE LINE STOVE

HYFIRE II LEISURE LINE STOVE

PostBy: Roginsky On: Tue Nov 04, 2008 6:55 pm

I am frustrated with my stove. I purchased this at the Bloomsburg Fair from a Vendor. During our quest for purchasing a coal stoker the salesman demonstrated how reliable the stove was as one was on display. We actually were building a 2 story home that sat on a concrete basement that expanded 1800 sq. ft. itself. This stove came with all the bells and whistles so that we wouldn't have to figure out how to use it. Very sophisticated! However, once delivered and partly installed we have had no success. The vendor took our order and money for the stove knowing that our house was being built, then the stove was delivered to the house in Summer of 2007 because he was tired of storing it, but we were waiting for the floor to be poured; before we took possession of house and settled. And of course, this was the busy swimming season so the vendor didn't want to spend the time with demonstrating and installing the stove.

So the stove was fired up for the first winter season, only to find out the fuse blown. I called vendors from the list on the website because my distributor didn't answer the phone. They told me to call the manufacturer. Yes, I called the manufacturer, here the computer to the stove malfunctioned. I had to run the stove on a power strip plugging each blower in and bypassing the computer module. The dealer came out to the house, he said he needed to completely redo the installation because too much heat was immediately above the stove possible causing it to shut down the computer. The fan at top of vent hood stopped working and so did the computer controll module at rear of stoker. So this brandnew technology I paid for wasn't working at all, but I could plug in the fans to manually burn the coal with no settings; just maximum burn. Being that we do not primarily live at the house, and only warm it up when we were there, I can say this has really proved to be unreliable.

The dealer said he would come out over the summer and redirect the stove pipes and install a new fan. Well I called him 2X and he is not returning my calls. I then emailed the manufacturer and they do not service stoves, they told me to go back to dealer. I am really frustrated, does anyone know how to troubleshoot this stove or someone who could come out and review the installation and parts of the stove so it will work this winter, lots of money is tied up on this unit and I am getting no where with support to fix this.....the control box switch doesn't light up, the digital thermostat in hallway doesn't light up, the digital controls show no digital display dead, fuses already blown, and the fan above the air hood too has burned out.

This stove is located in DAnville, PA? Can anyone tell us what to do? Does anyone know someone who services coal stokers for Leisure Line out in the area? I am having a problem with the vendor, they either don't know how to fix the stove or just don't want to be bothered because they already got their money. I thought this was to be reliable......Does any one know how to hook up a reastat or knob to put stove on high, medium, or low because the digital components are faulty and never worked. Since day one, we can't just run one side of the HYFIRE II, both sides feed coal all the time and our vendor was even puzzled.

Has anyone experienced this .....can anyone tell us what to do? Were stuck with a product that is brand new doesn't function properly and the Dealer abandoned us, and the manufacturer told us that they don't service stoves work it out with Dealer.
Roginsky
 
Stove/Furnace Make: Leisure Line Stove
Stove/Furnace Model: HiFire II

Re: HYFIRE II LEISURE LINE STOVE

PostBy: WNY On: Tue Nov 04, 2008 7:14 pm

Is it a CoalTrol Module black box controller? Or something Else? Do you have plugs on the Blowers/Fans that are plugged together into the control module? If so, you should be able to separate them and only run ONE side.

I have an Older Hyfire one that I upgraded from Rheostats to the CoalTrol module/Thermostat without any problems, It ran all last winter (6 months straight). Yes, you could could get rheostats to control it, but you have to adjust all the time for heat output.

Post a couple pics of your setup so we can see how it is installed. We will do what we can to help you out....
WNY
 
Hot Air Coal Stoker Stove: Keystoker 90K, Leisure Line Hyfire I
Coal Size/Type: Rice
Stove/Furnace Make: Keystoker, LL & CoalTrol
Stove/Furnace Model: 90K, Hyfire I, VF3000 Soon

Re: HYFIRE II LEISURE LINE STOVE

PostBy: Hunlock On: Tue Nov 04, 2008 7:17 pm

I think you came to the right place. Sounds like the dealer is giving you an bad impression of the company. Jerry from Leisure Line is on here quite a bit. In fact, one of the MAJOR reasons I purchased my Hyfire II, is the amount of dealer support on this site alone.

Keep an open mind, and I'm sure with the help of the great people on this site, you'll be up and running in no time!
Hunlock
 
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: Hyfire II

Visit Leisure Line Stove

Re: HYFIRE II LEISURE LINE STOVE

PostBy: Jerry & Karen On: Tue Nov 04, 2008 9:11 pm

I received the e-mail and forwarded it to the dealer. He did say he was slow about working on your stove, but he also said that you do not live at the home, and in-fact lived 2 hrs away. He said that he had a hard time getting together with you. I'm not saying he is right, but there are two sides to every story. As far as running the stove without the coal-trol and just letting it run full blast, I for one have never seen that done. It would push the fire off of the grate in no time. I will contact the dealer again tomorrow (Wed) and further update him. I will not get into the middle of a dealer /customer tiff. If your coal-trol does not work, please return it and I will send you a new one ASAP. Do not take it apart, there is nothing inside that you can repair. If any of your motors do not work, return them, I will stand behind them 100%. These are the only working parts of the stove, and I will be more then glad to replace them if bad. I do not want unhappy customers, so this will be worked out.
Jerry
Jerry & Karen
 

Re: HYFIRE II LEISURE LINE STOVE

PostBy: Roginsky On: Thu Nov 06, 2008 11:57 pm

Thank you Jerry (Leisure Line Stoves) and Coal-Trol representative for taking the time to contact me and our dealer. It is great to have a site like this....I was stuck and didn't know what to do.....sorry for the public forum....but, as a result we maybe able to resolve this issue this Saturday, the dealer is coming out the the house. In fact, we do live 2 hours away from the house however, my husband changed jobs mid-July and we were at the house until late september when his new job started. We did contact the dealer 2 seperate occassions but feel the communication was broken for there was no response.

As of this current moment, we have received an email response from the dealer. Both, I and my husband returned the dealers call, the dealer wasn't available at the moment for he was at an appointment; and the son told us over the phone that he and his father will be out Saturday to take care of the issue; they only thought that the fan was burnt out and forgot that we were running the stove on a power strip.

I also told the son, that if the automatic ignitor is available for sale, I would like it installed in the stove. For I am staying at the house this winter and want the headache out of starting and monitoring the stove. So, once again thank you for getting involved and having a presence in the matter. Our goal is to have this stove fully functional for the winter season. Hopefully, we resolve the issue in its entirty Saturday!
Roginsky
 
Stove/Furnace Make: Leisure Line Stove
Stove/Furnace Model: HiFire II

Re: HYFIRE II LEISURE LINE STOVE

PostBy: Roginsky On: Fri Nov 07, 2008 12:04 am

Thanks Dave for your reply....the Coal-Trol dealer and Leisure Line stoves have contacted our dealer, the dealer is coming out to the house Saturday. Hopefully they can find out what is wrong. I'm hoping that our issues will be totally resolved, many people have the technology and like it; I would much rather have the headache taken out of owning the coal stoker and letting technology pilot the stove rather than a reastat.
Roginsky
 
Stove/Furnace Make: Leisure Line Stove
Stove/Furnace Model: HiFire II

Re: HYFIRE II LEISURE LINE STOVE

PostBy: Roginsky On: Fri Nov 07, 2008 12:07 am

I'm keeping the open mind. Both Jerry from Leisure Line and the representative from Coal-Trol have contacted me and our dealer. The dealer is coming out this Saturday as per his son told us. So, hopefully I can put this behind us and just enjoy the coal stoker.
Roginsky
 
Stove/Furnace Make: Leisure Line Stove
Stove/Furnace Model: HiFire II

Re: HYFIRE II LEISURE LINE STOVE

PostBy: Roginsky On: Fri Nov 07, 2008 12:12 am

Jerry, Thank you for getting involved. The dealer is coming out this Saturday per his son. Hopefully, this problem will soon be behind us and I can enjoy the stove. I did ask the son if the automatic ignitor is available for sale, because we are highly interested. I was told that the technology is in their show room but they didn't know for sure if it was for sale. So thank you so much, I just didn't know what to do!
Roginsky
 
Stove/Furnace Make: Leisure Line Stove
Stove/Furnace Model: HiFire II

Re: HYFIRE II LEISURE LINE STOVE

PostBy: WNY On: Sat Nov 08, 2008 3:12 pm

Hope things work out, let us know what happened and if you need any more help, please ask.....
WNY
 
Hot Air Coal Stoker Stove: Keystoker 90K, Leisure Line Hyfire I
Coal Size/Type: Rice
Stove/Furnace Make: Keystoker, LL & CoalTrol
Stove/Furnace Model: 90K, Hyfire I, VF3000 Soon

Re: HYFIRE II LEISURE LINE STOVE

PostBy: Roginsky On: Sat Nov 08, 2008 3:37 pm

Hi again, the dealer and his son did not show up today. We telephoned they applogized the son forgot that they do not come out on weekends. So perhaps Monday they'll show. They did tell me that the automatic iginitor technology is not ready for sale to public but will be next year. So, I did receive an email from Coal-Troll and in fact it is for sale. Guess people are pulling my leg.
Roginsky
 
Stove/Furnace Make: Leisure Line Stove
Stove/Furnace Model: HiFire II

Re: HYFIRE II LEISURE LINE STOVE

PostBy: Roginsky On: Sat Nov 08, 2008 3:39 pm

Jerry, the son forgot, they do not come out on Saturdays. We waited today and they were no show. But, they did appologize and should be here monday. Also, they told us that the automatic ignitor is not for sale to public yet.
Roginsky
 
Stove/Furnace Make: Leisure Line Stove
Stove/Furnace Model: HiFire II

Re: HYFIRE II LEISURE LINE STOVE

PostBy: av8r On: Sat Nov 08, 2008 6:43 pm

Roginsky wrote:Hi again, the dealer and his son did not show up today. We telephoned they applogized the son forgot that they do not come out on weekends. So perhaps Monday they'll show. They did tell me that the automatic iginitor technology is not ready for sale to public but will be next year. So, I did receive an email from Coal-Troll and in fact it is for sale. Guess people are pulling my leg.


Unbelievable...I'd Pull their franchise (if there is one) or stop selling them stoves. They don't seem to have much interest in taking care of folks after the sale.

Post the name and address of the dealer to save someone else the headache.
av8r
 
Hot Air Coal Stoker Furnace: Leisure Line Hearth with twin turbos (sounds like it)
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: Hearth model with twin turbos

Re: HYFIRE II LEISURE LINE STOVE

PostBy: Jerry & Karen On: Sun Nov 09, 2008 11:52 am

Before we start blackballing dealers we should get both sides, don't you think?
I think this problem is between two people. The customer and dealer. Let's stay out.
Karen
Jerry & Karen
 

Re: HYFIRE II LEISURE LINE STOVE

PostBy: av8r On: Mon Nov 10, 2008 2:29 pm

The only person that mentioned blackballing was you. Consumers can't vote with their dollars if there isn't a free exchange of information. I would have thought, that after all that was said here and Jerry actually speaking with the dealer and the dealer admitting they dropped the ball that they would have at least attempted to make the scheduled appointment or maybe called the customer to admit the mistake and try to reschedule.

There is a pattern here. Occam's Razor applies.
av8r
 
Hot Air Coal Stoker Furnace: Leisure Line Hearth with twin turbos (sounds like it)
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: Hearth model with twin turbos

Re: HYFIRE II LEISURE LINE STOVE

PostBy: morrisfamily3098 On: Tue Nov 11, 2008 10:33 am

I hope this all works out for you guys! i also have a HYFIRE ll and love it. The coal-trol is great and very easy to use once you read about all of the functions. i would post the name of the dealer also. The stove not the problem it is the service after the sale and the installation that is bad. we praise dealers and manufactures all day long here why not point out the bad too. i beleve that jerry will put the required pressure on them to make this right.
morrisfamily3098
 
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: Hyfire2

Visit Leisure Line Stove

cron