just wanted to let everybody what a class company valley stove and fireplace and leisure line stove company is.
when i ordered my pocono rear vent with 8in duct on top, i really ordered a pioneer top vent. i guess from looking into so many stoves and what i needed and wanted i got the models mixed up. and since i dont know what im talking about i assumed a top vent ment top duct. upon ordering karen told me it would be about 8 week wait. not bad concidering i couldnt make up my mind and waited until the first week of oct to order it. to my surprise it was in 4weeks later. got it home and relized it was the wrong stove,the one i ordered,but the wront one. now it sat afternoon and valley is closed. i shot Karen an email about the problem, she called me the next morning.SUNDAY ya customer service on a SUNDAY. well i explanedto karen how i ordered the wrong one, it was all my fault,wnd what could she do for me??? she tried to take the blame, but i insured her it was my fault. No problem bring it back, no restocking fee,no argument,no problem. well one problem she couldnt get the right stove until the middle of january. well three days later. i got a call from karen, jery had found what i wanted at another dealer shop, apparently the customer ordered it but couldnt take it for whatever reason, so they sold it to me. thanks to both karen and jery for ther great help and excellent customer service.