a class act company

a class act company

PostBy: samiam1017 On: Sun Dec 28, 2008 1:59 pm

just wanted to let everybody what a class company valley stove and fireplace and leisure line stove company is.
when i ordered my pocono rear vent with 8in duct on top, i really ordered a pioneer top vent. i guess from looking into so many stoves and what i needed and wanted i got the models mixed up. and since i dont know what im talking about i assumed a top vent ment top duct. upon ordering karen told me it would be about 8 week wait. not bad concidering i couldnt make up my mind and waited until the first week of oct to order it. to my surprise it was in 4weeks later. got it home and relized it was the wrong stove,the one i ordered,but the wront one. now it sat afternoon and valley is closed. i shot Karen an email about the problem, she called me the next morning.SUNDAY ya customer service on a SUNDAY. well i explanedto karen how i ordered the wrong one, it was all my fault,wnd what could she do for me??? she tried to take the blame, but i insured her it was my fault. No problem bring it back, no restocking fee,no argument,no problem. well one problem she couldnt get the right stove until the middle of january. well three days later. i got a call from karen, jery had found what i wanted at another dealer shop, apparently the customer ordered it but couldnt take it for whatever reason, so they sold it to me. thanks to both karen and jery for ther great help and excellent customer service.
samiam1017
 

Re: a class act company

PostBy: Cold_Mainer On: Sun Dec 28, 2008 4:21 pm

Customer service, good customer service, means allot these days. When word of mouth starts to travel around about someone that sells a product, is fair and goes out of their way to help out business will usually thrive.

I know it means allot to me, especially where my $$$$$$$ is hard earned. I will pass on my experience with a business, bad or good.
Cold_Mainer
 
Hot Air Coal Stoker Furnace: Pocono BV 90,000 BTU
Coal Size/Type: Rice

Re: a class act company

PostBy: Paulie On: Sun Dec 28, 2008 8:07 pm

Now if only we could get LL to build boilers................... ;)
Paulie
 
Stove/Furnace Make: leisure Line
Stove/Furnace Model: Pioneer

Visit Leisure Line Stove

Re: a class act company

PostBy: Cold_Mainer On: Sun Dec 28, 2008 9:53 pm

Uh oh..........someone still waiting on a boiler? Got a buddy here too that is still waiting for his. I don't know whats up with that.

I waited for my LL Pocono a little longer than I wanted, bt I think it is a supply and demand thing. My dealer made up for up, being Johnny on the spot for everything I asked for and then some. 8-)
Cold_Mainer
 
Hot Air Coal Stoker Furnace: Pocono BV 90,000 BTU
Coal Size/Type: Rice

Re: a class act company

PostBy: traderfjp On: Sun Dec 28, 2008 11:35 pm

I try to buy whatever I need from them. They are a class act. I was driving Karen crazy this summer when I was looking to replace my Alaska ash pan. She had no problem pulling out a ruler and giving me measurements from several pans. The extra few inches in height and width make a huge difference. Any way in a world where customer service is outsourced and sometimes non existent it's nice to see that there are a few good American companies doing it right.
traderfjp
 
Stove/Furnace Make: Alaska
Stove/Furnace Model: Channing 3

Re: a class act company

PostBy: Bud L On: Mon Jan 05, 2009 1:56 pm

I have to agree on the A+ customer service. Jerry was in the store when I ordered my stove. He showed me everything I needed to know. 1st week of July I was told 6-8 weeks to pick it up. 6 weeks later I got a call to come get it. I backed up to the shed and Karen helped throw the stove into the back of my truck. (I wonder if she has any sisters?) Not 1 single hiccup since the install.
Bud L
 
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: Hearth

Visit Leisure Line Stove