Following up on my previous post where I referred to Keystoker as irresponsible:
I placed my order in the Spring for a Ka-2. I was specifically told at that time that I might be looking at a 8-10 week wait for delivery. In October, Keystoker told me that they were doing the best they could. I was told they they were shipping them as fast as they could make them. When I asked him to look at his list and give me a guess, he said "You'll get it when you get it. I'm sorry, that's the best I can tell you. I'm sure you can get your deposit refunded."
So far, fair enough, I guess. Maybe. Or, maybe not.
Knowing full well when the heating season starts, at what point do you think they should have been obligated to contact their order holders and explain the situation? I was upgrading, so I had heat. I wasn't facing a serious problem, but that wasn't true for everyone. I even told my dealer that I could wait if someone was in a jam, but that doesn't change Keystoker's obligations to its customers.
My beef with Keystoker stems directly from my dealer's open house in early Fall. Understandably, Keystoker reps were there to sell their stoves. However, at the time of the open house, my order (and many many others) were ALREADY LATE. Regardless of reason (electrical service supply, parts, steel shipments, truck drivers), they knew then that they were way behind. And, yet they were still taking orders for FALL delivery! That is the definition of irresponsibility.
Ironically, I received my boiler the week after my October phone call. Aside from a unimpressive installation and owner's manuals and some cosmetic disappointments with the sheet metal jacket, it is a well built and quite substantial unit. It has performed without problem, as advertised. My grumblings with the way they've conducted their business over the last few months in no way detracts from the product itself. For the guy considering a Keystoker, I would still recommend one.