Impressed by lack of Harman customer service

Impressed by lack of Harman customer service

PostBy: Careful On: Thu Jan 15, 2009 8:52 pm

You'd think that for a product like a stove more customer support and better training for dealers would be provided! See details here: Harman owners: What kind of floor protection?

In addition to what's in the above post, I've had the same dealers sell me a Metalbestos anchor plate as a ceiling support plate, say the chimney doesn't need to be enclosed when the installation guide clearly says it needs to be, and imply the ceiling support plate is only held in place by the 4 corner holes. I'm NOT impressed!
Last edited by Careful on Thu Jan 15, 2009 10:13 pm, edited 1 time in total.
Careful
 
Stove/Furnace Make: Harmon
Stove/Furnace Model: Mark 2

Re: Impressed by lack of Harman customer service

PostBy: Robby On: Thu Jan 15, 2009 9:03 pm

Your right!!!!!!!!!
I have three HArman stoves, good stoves, but every time I require parts there is a 1 to 2 month wait, that's months not weeks. Of three dealers I can call on, none give a sh*t. There will not be another one.

Robby
Robby
 
Stove/Furnace Make: Harman & Elmira
Stove/Furnace Model: SF360, TLC2000, PC45

Re: Impressed by lack of Harman customer service

PostBy: jpete On: Fri Jan 16, 2009 5:55 pm

I had the same (bad) experience. I bought replacement firebricks from two different dealers. Neither set fit right. I was put in touch with the regional Harman rep and e-mailed him pictures of the problem. I was totally ignored except for him to say "They should fit". Then he asked me why I was buying the bricks anyway, and I told him I was replacing multiple cracked bricks. He told me to just use furnace cement to repair them.

So not only did he not give me any resolution to my problem, he killed any future sales of bricks!
jpete
 
Hand Fed Coal Stove: Harman Mk II
Coal Size/Type: Stove, Nut, Pea
Other Heating: Dino juice

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Re: Impressed by lack of Harman customer service

PostBy: Paulie On: Fri Jan 16, 2009 7:04 pm

Wow, don't hold back guys.....Maybe they figure that selling you once is enough. :o To be fair, dealers are the key, and
if they are not on the ball, your experience could be less than great.
Paulie
 
Stove/Furnace Make: leisure Line
Stove/Furnace Model: Pioneer

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