Video of my windows... yes still rant'n!

Video of my windows... yes still rant'n!

PostBy: pret On: Tue Jan 20, 2009 10:14 am

Look at the trees swaying in the background... not more than 15 to 20 mph wind...


Drafty Windows.WMV
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[nepafile=10443]Drafty Windows.WMV[/nepafile]
pret
 

Re: Video of my windows... yes still rant'n!

PostBy: Poconoeagle On: Tue Jan 20, 2009 10:44 am

That BLOWS!! :mad:
Poconoeagle
 
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Re: Video of my windows... yes still rant'n!

PostBy: Devil505 On: Tue Jan 20, 2009 10:54 am

Definitely not right! If the window company wont fix them, I'd pursue that with both the window company & the installer company.
Devil505
 
Stove/Furnace Make: Harman
Stove/Furnace Model: TLC-2000


Re: Video of my windows... yes still rant'n!

PostBy: UpStateMike On: Tue Jan 20, 2009 1:45 pm

sheesh. Why even buy new windows with a draft like that coming through? I thought my crappy 50 year old windows were bad.
UpStateMike
 
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Re: Video of my windows... yes still rant'n!

PostBy: pret On: Tue Jan 20, 2009 5:23 pm

I sent Simonton the following email:

Hi.

My wife and I built a house this past summer and we used your profinish double hung contractor series with argon gas to outfit the house.

During any kind of wind above 10 mph we are experiencing considerable draft coming from THE TRACK of the bottom window where the two windows join... so the air is seeping via the track at the top of the bottom window and the bottom of the top window. The air leaks from both sides of every window that is experiencing the wind. I have videos that I have shared with an online forum and have been counseled to speak with Simonton about my problem. Is there a way I could send you the video? What options do I have?

My builder is talking to the Simonton rep at Kohl's building supplies in Berks county, Pa.

Could someone please advise me?

Thank you for your time and attention in this matter.

Take care,

Paul and Rhonda Zook
pret
 

Re: Video of my windows... yes still rant'n!

PostBy: Razzler On: Tue Jan 20, 2009 6:13 pm

Pret, just to add some fuel to your fire :poke: I put all Pella windows in 8 years ago, they are the mid grade ones. I don't have any air coming in at all. That was one of the best things i did to this house! Next to getting a coal stove that is. :up:
Razzler
 
Hand Fed Coal Stove: Harman SF 250

Re: Video of my windows... yes still rant'n!

PostBy: pret On: Tue Jan 20, 2009 6:36 pm

Huh... not at all Razzler?? Not even a smidgeon?? Not even a teeeny weeeeny itsy bitsy bit???? :P
pret
 

Re: Video of my windows... yes still rant'n!

PostBy: Jim503RI On: Tue Jan 20, 2009 6:56 pm

You might try to adjust the side of the window. Look for a hole. It looks like a hole for a screw for installation. In the hole there is a pin that adjusts in and out.If the windows were sized correctly , When you screw the pin in it will hit jam and you should see the
jam tighten closer to the sash. You might have to tilt out the sash to locate the holes.
Jim503RI
 
Coal Size/Type: Nut & pea
Other Heating: none
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Stove/Furnace Model: 503

Re: Video of my windows... yes still rant'n!

PostBy: TimV On: Tue Jan 20, 2009 7:48 pm

This once worked wonders for me when corporate peons wanted to brush me off with lame excuses and endless BS in hopes I would just go away.
First dont get mad .It only lets them classify you as a "crazy".
A lot of large companies sometimes own a small company who makes there off brand stuff.
What I did was contact the Better Business Bureau.that have a form you fill out online and then they contact the manufactuer.
I am sure your video would turn a lot of heads if it ended up on YouTube with a tag leading back to the manufacturer :D
But first give B B B a try they got my legitimate complaint fixed in just a couple days after I submitted it.
Even the people in the office that snubbed me called and were so sorry ...it was a just a misunderstanding...guess someone in parent company followed up :lol:
TimV
 
Stove/Furnace Make: Energy King Furnace
Stove/Furnace Model: 480 EK

Re: Video of my windows... yes still rant'n!

PostBy: whistlenut On: Tue Jan 20, 2009 7:56 pm

Keep their feet to the fire!!! Those windows are totally unsatisfactory and hopefully the company will make good....unless they are no longer in business. In any event this is not over, keep it on the front page here and locally.
PS: Non expandable foam around window and door frames. That has been advised here already, and is what warranties require. I've used the DAP brand for years. Good luck!
whistlenut
 
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Re: Video of my windows... yes still rant'n!

PostBy: TimV On: Tue Jan 20, 2009 8:09 pm

I also would call the Krugers i think you said and you tell them they are crap and you totally unhappy and if someone soon does not do something your going to start telling everyone you see about the crap windows they sold you and wont stand behind.
If you wont what does Simonton care but if Kruger says we wont buy anymore they will jump to attention.
Anything housing is a buyers market now . they need every order they can get . they dont want bad news about them on the Grapevine
Look here

http://www.simonton.com/Information/EnergyEfficiency/
This link is broken, either the page no longer exists or there is some other issue like a typo.



http://www.simonton.com/Products/_ProductbyStyle.htm?rid=2
This link is broken, either the page no longer exists or there is some other issue like a typo.



http://www.simonton.com/Information/Tips/
This link is broken, either the page no longer exists or there is some other issue like a typo.

And most important one

http://www.simonton.com/TopMenu/Contact/
This link is broken, either the page no longer exists or there is some other issue like a typo.
TimV
 
Stove/Furnace Make: Energy King Furnace
Stove/Furnace Model: 480 EK

Re: Video of my windows... yes still rant'n!

PostBy: jjmason On: Tue Jan 20, 2009 8:32 pm

Since you built a new house I'm assuming your builder used a new construction style window that have the nailing flange. The screw studs that Jim503RI is talking about may not be on those windows. The replacement style windows do have them but I'm not sure if yours would. They are for rigidity on the sides of the vinyl frame when the replacement unit is installed in an existing wooden window frame. If they do, it could be an option but I would think your contractor would have those adjusted. The company should make good if it turns out to be a defect. All companies with assembly lines will have defects occasionally. I still wouldn't rule out an installation error but since ALL your windows leak exactly the same way, it seems unlikely. I don't know your carpenter but I guess I would give him the benefit of the doubt till a factory rep looks at it. If you could pop a piece of casing off, you could see if the windows were insulated between the frame and the rough opening. It should be stuffed with fiberglass not any type of spray in foam. But again, if you had a professional builder, that is a standard procedure. I'm sure it was done.
Last edited by jjmason on Tue Jan 20, 2009 10:44 pm, edited 1 time in total.
jjmason
 
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Re: Video of my windows... yes still rant'n!

PostBy: rberq On: Tue Jan 20, 2009 10:20 pm

Wow! I would rant too, based on that video. I had 75 year-old wood sashes that flopped around in their channels but didn't leak that much. Vinyl replacements are great.

My guess, for what it's worth, is an installation error. Maybe you should be tagging along when the builder talks to the supplier.
rberq
 
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Re: Video of my windows... yes still rant'n!

PostBy: titleist1 On: Tue Jan 20, 2009 11:07 pm

I'm wondering if you place a straight edge along the length of the track, do you see the window frame bow outward in reference to the straight edge? If so, a couple things come to mind. The first less likely is that the frame could be bowing outward due to a lack of a header placing too much weight on the top of the window frame. The second, more likely scenario I think, is that there are no shims on the middle of the sides of the window frame between it and the jack stud and the window frames spread slightly outward. Both, in my opinion from many miles away :) , are installation errors rather than manufacturing errors. The mfg rep should look at it and be able to tell you that and then get the builder to fix it. You will probably need to take off the inside trim pieces on the sides of the window to see for sure.

There should be insulation stuffed in this space between the frame and jack stud which also helps keep the frame from bowing outward. When installing this insulation, you must be careful not to stuff too much or it forces the frames inward and makes the windows too tight to open and close.

If the window jamb is straight then it leads toward a mfg defect with the window between the sash and track.

I hope for your sake the shims would fix the issue. I would be easy enough to try it on a window to see the effect.

Like the Pella's mentioned earlier, our Andersen's installed between 7 and 15 years ago have no draft at all.
titleist1
 
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Re: Video of my windows... yes still rant'n!

PostBy: mwcougar On: Tue Jan 20, 2009 11:45 pm

i would be mad to

i put all new windows in also in 2000 from lowes

had one shatter 3 months ago while i was standing beside. scared me pretty good

lowes replaced it free

mine will let air in if they are not locked. when locked they are pretty tight.
mwcougar
 
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