billlindley wrote:I have Comcast cable with the Cable internet. I never have a problem watching live video thru my XBOX 360 (Netflix) or surfing/downloading on the internet. Most people wouldn't notice much of a difference for internet purposes between Comcast, Fios, or TW.
I would never go with Fios for the sheer principle of their harassing mailings and constant door to door sales. In the past 6 months I have literally recieve4d at least 3 mailings a week for FIOS and 2 personal visits at the door per month. The thing with FIOS is that it costs so much to install in a neighborhood they need to get a certain % of homes to sign up. The % is said to be about 50-60%. I know people in my area that signed up for FIOS in June and July. They are still waiting on getting it installed since the ROI is not yet good enough for Verizon.
Where do people come up with this stuff? I heard all kinds of horror stories when Verizon moved in. I'm sure half of it were rumors started by existing companies.
Look into the hoops a company has to jump through to get a permit to offer service in your state. In RI, there are 3 steps each for TV, internet, and phone. And that is for each region you want to offer service in. Just in RI, there are 9 service areas. Want to take a guess how much and how long the permit process takes? So yes, based on that, Verizon does need to go into the areas it thinks will provide a quick ROI so they can move to other areas.
And on top of that, they are required by the state to offer free service to schools and libraries and to maintain a studio for public access programming.
I got FiOS as soon as it was available and never regretted it. Well, unless you need service of any kind, then it's tough to get some one on the phone. Once you do, the problem is resolved. I never got a call center in Indonesia and generally found the people knew how to fix things over the phone.
Just a tip, if you ever need Verizon service. When the computer starts talking to you, say "Agent". Not "operator" or "help" or anything else. And then, the computer will try to redirect you
by offering different options. I have found saying "Agent" 3 or 4 times gets me to a human fairly quickly.