Hey Guys - just got off the phone Don at Keystone. He determined that the motor behind the dial in the timer is defective
. They've had a couple of these and said that it's a lot easier to change just the motor behind the wheel rather than the entire timer. Don was very accommodating and called my dealer for me to explain the issue. He confirmed with my dealer, Dennis Coal & Stove, that they had a new motor on hand and then called me right back. My wife is on my way to pick the motor up so I can swap it out when I get home from work. I just have to take the bad motor back to the dealer so they can return it.
The timer wasn't wired incorrectly. The timers run on AC current, so no matter if you had the neutral and line wires crisscrossed, the motor is only going to spin in one direction.
Hope this helps anyone else that might be experiencing the same issue.
Reading through the feedback on Keystoker's performance, they really have taken a lot of heat on this forum for their backlog of orders. I just got my stove 2-weeks ago after waiting 18 weeks and 5 days from the time I ordered it in September 08. I can understand everyone's frustration in not knowing when they will be getting their orders, but I've got to give them credit for their timely response anytime I've called them directly to ask a question. Maybe they haven't done such a good job communicating their backlogs to the dealers or even posting it to their website - but they seem to be a pretty straightforward manufacturer. The rash of inbound orders has not impacted their workmanship - I went over every square inch of my stove and every weld is perfectly done. It's unfortunate that they didn't catch the defective timer on their quality audit on my stove, but I applaud Don for making sure that I was taken care of so I don't have any down time. He was prepared to ship me a new motor overnight, but went the extra mile to see what he could do to ensure I didn't have to wait to correct the issue.