good pic, your plate is open further than mine. Is that fan all the way in the slot it is supposed to fit into?
That pic i posted below is what the fire is supposed to look like when on full burn. your combustion air must be going someplace other than through the grates. Does that controller have a variable speed control on the combustion fan? mine does not, it is either on or off. take the fan off and plug it in and see if it is pushing a lot of air out of the squirrel cage.
just throwing out some ideas.......
